Leadership in technology and quality as well as our commitment to innovation are well-recognized principles in our company's missionary statements. In fact more than 60% of our group-turnover in 2004 has been generated by products introduced to the market within the last three years. At the same time, the average lifetime of a GEA Westfalia Separator centrifuge is above 25 years, a number of machines are in operation even more than 40 years.

But beyond the quality and performance of the machine itself, in recent years the value of a good quality service has gained more and more importance in the eyes of the end user. As a consequence, our most emphasized long term business objective is the philosophy of the “life-cycle-partnership”. This means costumer oriented, competent and flexible service through the whole life cycle of your centrifuge from the delivery to the return of the machine.

Our contribution to this partnership is the clear commitment to undertake every effort to ensure the maximum operational availability of your machines. Only if your “engine is running” you are able to make profit and to let us participate in your success.

To master our high goals our service strategy is built on five principles:

Up-time reliability

No matter what happens - GEA Westfalia Separator is always there to serve you. Even difficult service duties are going to be solved immediately so that our costumers can work at the highest possible productivity. A large pool of national and international service engineers and specialists is available to offer support and to get your machines running on optimum level.

Best practice

Innovative technology also requires excellently trained personnel. All members of our service staff are highly skilled and experienced specialists. Long years of experience and regular coaching in the headquarter guarantee for the high standard knowledge of Westfalia Separator service technicians. Every newcomer has to undergo a company trainee programme on international scale.

Economy

We customize our service activities individually to our costumer's demand, from annual pre-season maintenance to complete overhaul services. After analyzing your operational environment and your economical requirements we are able to create a custom-made service concept in cooperation with you. As common benefit you minimize your maintenance costs and we optimize our time efficiency.

Availability of spare parts

With GEA Westfalia Separator spare parts are available for much longer than the legally requested 10 years after delivery. Furthermore a worldwide storage and logistics system, the virtual green warehouse, which interlinks all 47 subsidiaries, guarantees the shortest possible delivery time. Thus, even after an unforeseen breakdown, your machine is up and running again in no time.

Genuine quality

Nothing is better than the original. Genuine spare parts from GEA Westfalia Separator are perfectly matched and able to be fitted and replaced quickly and easily. They guarantee for a reliable performance of your machine and an extended service life cycle. Only tested and approved genuine spare parts meet our high quality company standards.